Returns & Exchanges

At Klatch Coffee, we strive for excellence in every roast; if you are not satisfied with your purchase, please contact us within 30 days for a resolution. Due to the perishable nature of coffee beans, we cannot accept returns on roasted coffee, but we are happy to offer replacements or store credit.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of why the product didn't meet your expectations.

• 2.
  Quality Assessment

  For damaged hardware or quality concerns, please include photos of the item and packaging to help us improve our roasting and shipping processes.

• 3.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a replacement shipment.

• 4.
  Resolution Delivery

  Once approved, we will process your refund to the original payment method or ship out your fresh replacement beans within 3-5 business days.