Frequently Asked Questions
Everything you need to know about our award-winning beans and service.
How long does it take for my coffee to ship after ordering?
We roast our beans in small batches to ensure maximum freshness. Orders typically ship within 1-2 business days of being placed.
Do you offer a subscription service for regular deliveries?
Yes, we offer customizable subscriptions. You can choose your favorite roast, delivery frequency, and save on every order.
What is your return policy on coffee beans?
As coffee is a perishable food item, we cannot accept returns. However, if you are unsatisfied with your order, please contact our support team and we will make it right.
Can I order my coffee pre-ground or only whole bean?
While we recommend whole bean for the freshest flavor, we offer several grind options including Drip, Espresso, and French Press to suit your brewing method.
How should I store my Klatch Coffee to keep it fresh?
Store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.